PLEASE NOTE: All of our removable zippered mattress covers can NOT be washed or dry cleaned as they contain wool, which will shrink if washed. Please spot clean only.

Returns/Exchanges

Comfort preferences and material sensitivities or sensitivities to odor are not considered product defects.   Please contact us for test materials if you have sensitivities.

Savvy Rest:

On the natural latex mattresses, there is a 90 day trial period.

90 Day Latex Exchanges: The manufacturer, Savvy Rest, Inc., allows you 90 days from the delivery date of your mattress to exchange individual pieces of latex for pieces of latex of a different firmness level.  Your obligation is to cover the cost of shipping to and from the manufacturer.  If you do not return the unwanted piece of latex, you will be charged the full layer amount.

There is no exchange policy available for the Pastoral or Savvy Rest furniture.

Returns: We cannot accept returns on mattresses or bed frames.

Bella Sera Organics:

60 Day Comfort Guarantee: With the purchase of a Bella Sera mattress, you may choose to receive one free comfort guarantee latex layer within 60 days of receipt (available for Dunlop layers only, we can not offer a free latex layer in Talalay latex).  If you need more than one layer, or if you need a layer past 60 days, you would be responsible for paying the comfort guarantee price.

90 Day Comfort Guarantee: For up to 90 days after delivery, you can purchase up to one new layer of latex to replace and change the firmness of your current latex layers. Please contact customer service for more information and pricing.

Returns: We cannot accept returns on mattresses or bed frames.

Harvest Green:

Harvest Green mattresses and toppers are not refundable.

All other mattresses:

Exchanges: You have 30 days to request a one-time exchange for another mattress or mattress topper.  You will be required to pay a 25% exchange fee for the returned mattress or mattress topper, return shipping costs of the mattress you are exchanging, and actual shipping cost of the new mattress.  If the price of the new mattress is more, you will be required to pay the difference.

Returns: We cannot accept returns on mattresses or mattress toppers.

Returns on all other items:

• We cannot accept returns on any used products.
• On bed frames, bedding and baby items that are unused and unopened, we can accept returns within 30 days from when you received the product.  Once we have received the item, we will refund you the cost of the product.  Shipping is not refundable.
• On any opened and unused items, we will accept returns within 30 days from when you received the product for in store credit only.  Item must be in original packaging and in brand new condition.  Shipping is not refundable.

If you do need to make a return, please contact us first for a return authorization and a shipping address (the address the item shipped from may not be the same address you will ship a return to). We suggest that you ship via a method that has tracking info and/or delivery confirmation.

Defects:

If there is a defect in any product, you will receive an exchange ONLY if the manufacturer determines there is a defect.  Please contact us immediately if there is any problem. Comfort preferences and material sensitivities are NOT considered defects, and the manufacturer will not grant an exchange. Please contact us for test materials if you are environmental or odor sensitive.