PLEASE NOTE: All of our removable zippered mattress covers can NOT be washed or dry cleaned as they contain wool, which will shrink if washed. Please spot clean only.

Mattress Odor

Comfort preferences and material sensitivities or sensitivities to odor are not considered product defects.   Please contact us for test materials if you have sensitivities.

Returns: We cannot accept returns on mattresses or mattress toppers.

We cannot accept returns on any used products.

Manufacturer Policies:

Bella Sera

Harvest Green

Holy Lamb/Soaring Hearts/Crescent Moon

Nomad

Organics 'n More

Sachi Organics

Savvy Rest

Sleep & Beyond

Suite Sleep

TFS

White Lotus Home

Returns on all other items (manufacturers not listed above):

• On bed frames, bedding and baby items of manufacturers not listed above, that are unused and unopened, we can accept returns within 30 days from when you received the product.  Once we have received the item, we will refund with store credit minus 20% restocking fee.  Shipping is not refundable.
• On any opened and unused items, we will accept returns within 30 days from when you received the product for in store credit only - minus 20% restocking fee.  Item must be in original packaging and in brand new condition.  Shipping is not refundable.

If you do need to make a return, please contact us first for a return authorization and a shipping address (the address the item shipped from may not be the same address you will ship a return to). We suggest that you ship via a method that has tracking info and/or delivery confirmation.

Defects:

If there is a defect in any product, you will receive an exchange ONLY if the manufacturer determines there is a defect.  Please contact us immediately if there is any problem. Comfort preferences and material sensitivities are NOT considered defects, and the manufacturer will not grant an exchange. Please contact us for test materials if you are environmental or odor sensitive.