Organic Mattress Shipping and Delivery- What You Need To Know

After purchasing a new organic mattress, our customers are very eager for the moment that a delivery driver knocks on their front door. This excitement usually leads to many questions regarding shipping, delivery, and setup. Since we work with many manufacturers, mattress models, and different sized mattresses and foundations, the answer is not always the same. Here is a complete guide to what you can expect.

Types of Shipping

Ground Shipping: If your organic mattress ships via UPS or FedEx Ground, your shipment will arrive just as your smaller UPS or FedEx packages would. Transit time takes between one and five business days depending on how far you live from the manufacturer.

Freight Shipping: There are three different levels of freight shipping.

• Curbside — Our standard freight shipping is classified as curbside delivery. The driver is only required to drop off the shipment at your curb, but if you ask nicely they will most likely help you bring the mattress to your door. Transit time takes between two days and two weeks depending on your distance from the manufacturer.
• Threshold — Threshold delivery means the driver will bring the boxes through your doorway and leave them at the first available open space. Transit time takes between two days and two weeks depending on your distance from the manufacturer.
• White Glove — If you are not a local customer but are interested in having your mattress assembled, we offer a white glove delivery service — please contact us if you are interested. With white glove service, the delivery drivers bring your mattress inside your bedroom, assemble it, and remove the boxes. This service is subject to an additional fee. There is also a possibility to have an old mattress removed for an additional fee. Please note that white glove delivery drivers may not be experienced with your specific organic mattress and might not read the assembly instructions or take as much care as you might. Transit time takes between two days and two weeks.

Local Delivery: We offer delivery to our local Colorado customers. A local delivery includes full installation and setup of your new organic mattress. We do not perform mattress removal but may be able to offer some suggestions on how to dispose of your old mattress.

Types of Mattresses

Innerspring Mattresses: An innerspring mattress will arrive in one large box with no assembly required. Once you open the box and place your mattress on your box spring, foundation, or platform bed, it will be ready to sleep on. Innerspring mattresses always ship via freight company.

Organic Latex Mattresses: The most popular mattresses we sell at The Natural Sleep Store are natural latex mattresses. Some ship as a traditional mattress in one mattress-sized box via freight, similar to an innerspring. However, most of our natural latex mattresses ship as separate layers of natural latex that fit into an organic cotton and wool encasement and are assembled on-site. Layered mattresses are easier to carry through your home and eliminate the problems that can occur when trying to fit a king mattress through a small doorway or around tight corners. The individual layers come in smaller, very manageable boxes. If you order a mattress without a box spring or foundation, it will often ship via FedEx or UPS Ground. If you order a box spring or foundation, the set will always ship with a freight company.

How Each Manufacturer Ships

Savvy Rest:

• Mattress only — ships with FedEx Ground.
• Mattress and foundation — ships with a freight company as curbside delivery. The freight company will call to schedule a delivery appointment one to two days in advance.

Bella Sera:

• Mattress only — ships with FedEx Ground.
• Mattress and foundation — ships with a freight company as curbside delivery. The freight company will call to schedule a delivery appointment one to two days in advance.

Royal Pedic:

• Royal Pedic mattresses always ship with a freight company with white glove delivery.

Suite Sleep:

• Depending on the mattress you purchase, shipping may be either UPS Ground or with a freight company. Please contact us for more information.

Your Responsibilities

Make sure you inspect your boxes when they are delivered. If there is any damage, you must write a note on the bill of lading slip before signing. If the boxes are damaged, open them with the delivery driver and check if the mattress is damaged inside — often boxes are ripped but the product inside is pristine. If there is clear damage to the mattress or foundation (not just the boxes), it is your right to refuse the shipment. Please contact us right away if you see any damage to your shipment.

If boxes were left by UPS or FedEx while you were out and your mattress is damaged, please contact us immediately.

Enjoy your new organic mattress and sleep easy knowing you are on the healthiest mattress that money can buy!