Home > Organic Mattresses > Organic Mattresses by Savvy Rest > Warranty
What is the warranty?
Limited 20 Year Warranty
Savvy Rest, Inc. guarantees that your mattress will be replaced or repaired at
our option without cost to you, should it be deemed defective because of faulty
workmanship or structural defects during the twenty (20) years of the warranty,
excluding the specific limitations contained herein.
This warranty covers any deterioration in the cell-structure of the latex that
causes the mattress to have a visible indentation greater than one and one half
inch, not associated with a sag in the foundation, box springs, or platform.
This warranty does not cover aberrations in the natural latex that fall under
the category natural variances, i.e.: areas of minor discoloration in new latex
or the natural yellowing that occurs as latex ages, horizontal tears or
cracks less than 3 inches in length, lateral tears or cracks that penetrate less
than the full thickness of the latex sheet as well as evidence of black and/or
white debris or discoloration that is deemed to be residue of the natural latex
baking process. Furthermore, if the latex core of a Savvy Rest mattress has
been exposed to direct sunlight or direct heat (from an electric mattress pad,
for example), such exposure will void this warranty.
The core of the Savvy Rest mattress is built in layers of natural latex and when
at all possible, structural issues or defects will be addressed one layer at a
time.
During the first ten (10) years of this warranty, we will not charge you to
repair or replace the latex layer(s) or mattress casing if it is deemed
defective (Savvy Rest will cover shipping costs on approved claims made in the
first year of ownership. After the first year, transportation costs are the
responsibility of the purchaser). During years 11 through 20 of this warranty we
will, at our option, repair the latex layer(s) or mattress casing at a handling
cost to you, or replace the latex layers, casing or entire mattress at a
prorated charge to you plus transportation costs. If we replace the mattress,
the prorated replacement charge you pay will depend on when the mattress is
replaced.
• If the latex layers, casing or entire mattress is replaced during the
eleventh year of this warranty, the prorated replacement charge you pay will be
fifty (50) percent of the original purchase price.
• If the latex layers, casing or entire mattress is replaced after the
eleventh year but before this warranty expires, the prorated charge you pay will
increase by five (5) percent for each subsequent year of the prorated period
(i.e., 55% of the original purchase price if replaced during year twelve; 60% of
the original purchase price if replaced during year thirteen, etc.)
This warranty is valid only to the original purchaser of the product and
entitles the purchaser one replacement in the event of faulty workmanship or
structural defect. If Savvy Rest deems the mattress not defective, all
transportation costs are the responsibility of the purchaser and are additional
to any prorated charges.
Be aware that we normally advise against configuring a mattress with two or more
soft layers for an individual 200 lbs or more. If an individual with this
body mass orders a mattress configured in this manner, this circumstance will be
taken into consideration when processing a warranty claim and may affect said
claim. A mattress configured with three soft layers is an additional
circumstance that will be taken into consideration when processing a warranty
claim and may affect said claim.
Our mattresses are designed to work on a flat, rigid, non-spring foundation or
an adjustable bed base or slatted foundation with a maximum spacing of three
inches between slats or a slatted platform bed with a maximum spacing of three
inches between slats. This warranty and other performance guarantees are based
on tests conducted on "sets" that consist of our mattresses and
foundations like these.
Therefore, if you use inappropriate manufacturers’ foundations or boxsprings
with this mattress, such use will void this warranty and all other warranties,
whether expressed or implied, including, without limitation, the implied
warranties of merchantability and fitness for a particular purpose.
We may require you to provide proof of the quality of the foundation for your
mattress if you make a claim under this warranty.
You must provide proof of purchase to Savvy Rest for any warranty claim. You may
contact Savvy Rest, Inc. Customer Service Department by calling toll-free
1-866-856-4044 or writing to Savvy Rest at 4414 Ivy Commons, Charlottesville, VA
22903.
Savvy Rest is not responsible for any damage caused to the mattress by spills,
burns, accidents, or other acts of Nature.
This limited warranty gives you specific legal rights. You may also have other
rights that vary from state to state.