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Store Policies

Shipping

In stock items typically ship within 1-2 business days. Some exceptions may apply. Items that are not kept in stock at The Natural Sleep Store often ship directly from the manufacturer. If an item is backordered at the manufacturer, we will contact you within 2 business days. Savvy Rest mattresses often ship between one and two weeks, but will sometimes take longer. Green Sleep Mattresses, if in stock, will ship within one week. If not in stock, Green Sleep Mattresses will ship between 3 and 6 weeks. Other mattresses by Sleeptek are made to order and ship within 3 and 6 weeks. Mattresses by Natura world typically ship within 2-4 weeks. Please contact us to receive a more exact shipping estimate on any of the above.

You will receive an email with tracking information once your order has shipped, if applicable. Please be sure email from sales@thenaturalsleepstore.com is not blocked.

Shipping Rates.

Bedding items and crib mattresses ship via UPS. Actual UPS rates are calculated in the shopping cart and during checkout.

All adult mattress (via UPS ground and/or freight company) and mattress topper shipping (via UPS Ground) is FREE to the continental USA up to $350. Shipping within the US is typically under $350 unless you live on an island, a remote area, or inner city area that freight companies charge extra fees to deliver to. If shipping is over $350, you will be responsible to pay the difference in actual shipping rates.

Mattress and Foundation Warranties

There are limited 20 year warranties on the latex mattresses and foundations made by Savvy Rest (including the Organic Tranquility, Organic Serenity, and Organic Serenity Pillowtop). Please click here to view the warranty.

There is a 10 year warranty on natural rubber mattresses and foundations by Sleeptek (including the Green Sleep Mattress, the Natural Rubber Mattresses, the Tufted Organic Innerspring Mattress, the Quilted Organic Innerspring Mattress, and the Organic Futons). Click here for all Sleeptek warranty information.

There is a 20 year warranty on natural latex mattress and foundations by Natura World (including the Eco Rest, Eco Haven, and Eco Brilliance). Click here for warranty information.

Returns/Exchanges

Savvy Rest: On the natural latex mattresses, there is a 90 day trial period. It is as follows:

Exchanges: The manufacturer, Savvy Rest, Inc., allows you 90 days from the delivery date of your mattress to exchange individual pieces of latex.

You must contact us before you return individual pieces of latex for a return authorization number. You have two options. One, you may order a new piece of latex and return the old piece of latex after you have received the new piece of latex. If you do this, we will charge your credit card for the new piece of latex and credit your account when we receive your return. You will be fully reimbursed for the cost of the latex that you are returning, provided that the latex is still in excellent condition and has not been damaged in any way. Your obligation is to cover the cost of shipping to and from the manufacturer. Two, you may return the old piece of latex first and we will ship the new piece once we receive the old piece.

Returns: We cannot accept returns on this mattress.

Defects: If there is a defect in the mattress, you will receive an exchange if the manufacturer determines there is a defect. Please contact us immediately if there is any problem. Chemical sensitivities to mattresses are NOT considered defects, and the manufacturer will not grant an exchange. Please contact us for test materials if you are chemically sensitive.

Green Sleep:

Exchanges: On our natural rubber mattresses by Green Sleep, you may change firmness levels by purchasing a new middle plate (the 4" layer) for $250 per plate plus shipping. This comfort exchange can occur from 30 and 90 days after delivery.

Returns: We cannot accept returns on this mattress.

Other mattresses and mattress toppers manufactured by Sleeptek, Pure Rest, Natura World, or Hom Organics:

Exchanges: On our Natural Rubber Mattresses, Natural Latex Mattresses, Organic Innerspring Mattresses, Organic Futon, and mattress toppers you have 30 days to request a one-time exchange for another Sleeptek, Pure Rest, or Natura World mattress. You will be required to pay a 25% restocking fee for the returned mattress, return shipping costs of the mattress you are exchanging, and actual shipping cost of the new mattress.

Returns: We cannot accept returns on this mattress.

Defects: If there is a defect in the mattress, you will receive an exchange ONLY if the manufacturer determines there is a defect. Please contact us immediately if there is any problem. Chemical sensitivities to mattresses are NOT considered defects, and the manufacturer will not grant an exchange. Please contact us for test materials if you are chemically sensitive.

Returns on all Baby and Bedding items:

We cannot accept returns on crib mattresses.
We cannot accept returns on any used products.
On bedding and baby items that are unused and unopened, we can accept returns within 30 days from when you received the product. Once we have received the item, we will refund you the cost of the product. Shipping is not refundable.
On any opened and unused items, we will accept returns within 30 days from when you received the product. Once we have received the item, we will refund you the cost of the product minus a 25% restocking fee. Shipping is not refundable.

If you do need to make a return, please contact us first for a return authorization and a shipping address (the address the item shipped from may not be the same address you will ship a return to). We suggest that you ship via a method that has tracking info and/or delivery confirmation.

Sometimes our products ship directly from the manufacturer (e.g. mattresses). If this is the case, we provide the manufacturer with your name and shipping address. Aside from this, we will not share or sell your information with anyone.